"What a great experience! I needed a new exhaust system and had been looking for a place I could trust to do the job. It's always hit or miss with mechanic shops like this. So often you encounter what I call "the grunter" - the mechanic who has zero communication skills. Not the case with Medina! Jay did a great job explaining what needed to be done, showed me photos of the issues, gave me a couple of different options and provided an estimate in writing. I scheduled the work to be completed a couple days later and it was a seamless experience. If I had one recommendation it would be to take after photos to show the customer the final product - that would complete the customer experience. I will use Medina again."